Organizations providing services can not collect payments in advance and will be obliged to reduce them in case of low-quality execution. The provision is stipulated in amendments to the Law on consumer protection drafted by the Liberal Democratic Party of Moldova (LDPM).
Amendments of Liberal Democrats are now under consideration of parliamentary committees. They proposed that if services do not meet the quality conditions, a consumer can benefit from a discount of up to 25%.
According to draft authors, advance payments for diverse services (for example Internet) are groundless, so the consumer needs to pay for them after their provision.
The amendments also propose to stop providing services to a customer for nonpayment for concrete services in 10 after the written informing of consumers.
The LDPM said that amendments are related to the fact that services are often provided off-grade, or are not provided at all, thus causing damage to customers.